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Delivery and Returns - La Grange

Delivery and Returns

Delivery and Returns

Due to many state and local laws, The Winery at La Grange is only able to ship wine to the state of Virginia. Laws regarding direct shipment of wine are ever changing so for more information or direct questions please contact us at 703-753-9360

Age Disclaimer: Wine may only be purchased and delivered to persons who are at least 21 years of age . When wine is delivered, the person accepting the delivery may be required to show proof of age.

Delivery of the package depends on the distance from the winery and the day that the order was placed. We will process all orders in a timely manner but please allow 2 business days for processing.

In the event that you have not received the Products that you ordered please call us at 703-753-9360.

If the products you ordered arrived damaged, and the damage is visible do not accept the order from the shipping company. Please call us at 703-753-9360 to address the situation.

Any return claim due to a defect in the product will be addressed on a case-by-case basis, and a replacement bottle may be offered if one is available or, if not, another may be substituted.  In this instance, keep the bottle, its unused contents, and the cork.  Wine should not be returned without prior approval from The Winery at La Grange.  Please address all concerns of this nature to [email protected] and make sure to include customer name and address, date of purchase, product name and vintage, and reason for concern.

Wine is a perishable commodity. Wine does not like extremes of temperature: hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. The Winery at La Grange  will recommend when shipping is appropriate – if the customer insists on shipping outside of the recommended timeframes, The Winery at La Grange  is not responsible for, and will not replace wine that is damaged by extreme weather conditions during shipment. When your wine order is picked up by the common carrier for delivery, responsibility for the wine becomes subject to you, the consumer.

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